Your business depends on your IT systems. We’re confident that we are the only network services, computer support, or IT consulting business in the Madison Wisconsin area that provides these benefits to your business.
Here are 8 reasons you can depend on Computer Magic's Gold Managed Services Plan to keep you and your business up and running:
- We Respond Within 30 Minutes or Less. We have a team of engineers on staff so our Gold clients aren’t waiting around for hours – even days – to get a problem resolved. We know you’re busy and have made a sincere commitment to making sure your problems get fixed FAST. And since most issues can be handled remotely using our secure management tools, you don’t have to wait around for a technician to show up.
- No Geek-Speak. You deserve to get answers to your questions in PLAIN ENGLISH, not in confusing technical terms. Our technicians will also not talk down to you or make you feel stupid because you don’t understand how all this “technology” works. That’s our job!
- 100% No-Small-Print Satisfaction Guarantee. Quite simply, if you are not happy with our work, you can cancel the service anytime.
- We Support Both On-Premise and Cloud Solutions. Some IT firms won’t offer or recommend cheaper cloud solutions because THEY make less money. Our philosophy is – and always has been – to offer what’s BEST for the client, not us. That’s how we keep so many clients long-term. We’ll base our recommendations on what is best for you. Our job is to lay out your options, educate you on the pros and cons of each and guide you to make the best, most cost-effective solution for you.
- We Won’t Hold You Hostage. Many IT companies do NOT provide their clients with simple and easy-to-understand documentation that outlines key network resources, passwords, licenses, etc. By keeping that to themselves, IT companies hold their clients “hostage” to scare them away from hiring someone else. This is both unethical and unprofessional. As a client of ours, you will be provided with full, written documentation of your network and all the resources, software licenses, hardware, etc., in simple terms so YOU can understand it. We keep our clients by delivering exceptional service – not by keeping them in the dark.
- Peace of Mind. Because we monitor all of our clients’ networks 24/7/365, you never have to worry that a virus has spread, a hacker has broken in or a backup has failed to perform. We watch over your entire network, taking the management and hassle of maintaining it off your hands. This frees you to focus on your customers and running your business, not on your IT systems, security and backups.
- No Long-Term Contracts. Many other IT firms try to lock their clients into long-term contracts with severe penalties and fines for canceling. Problem is, if THEY aren’t doing a great job, how can you get out without litigation? That’s why our service agreements are month-to-month, giving you the ability to fire us at any time. We keep our clients by providing incredible services and support.
- One Stop Shop. We can handle all aspects of your IT infrastructure including hardware and software management, vendor relationships for your internet connectivity, maintenance renewals, and any other related technology needs. We focus on your IT so you can focus on your business.