Managed IT Services Support
For small to medium-sized businesses in the Greater Madison area who are looking to invest in proactive IT solutions
You can have the world’s best technology in place, but things can still go wrong, which is bad news for unprepared businesses. Investing in a proactive IT partner will help you avoid downtime, costly repairs, and disrupted customer service in your business, and allow you to do what you do best - run your business with the peace of mind that no matter what, your IT support providers will be there to support you day and night.
It’s time to look for a Managed IT Service
Provider IF:
- You know you need support with your IT but do not have the resources to hire an internal IT manager.
- You experience frequent IT issues, anywhere from login complications to the dreaded BSOD (blue screen of death).
- You have a current managed IT service provider but are not receiving technical support in a timely manner, with support tickets taking longer than a business day to be addressed.
- You experience additional costs, hidden fees, and surprise charges for technology - without fully understanding how the services provided support your overall company goals.
- You sense a lack of transparency or trust with your current service provider.
- Your current system does not feel sustainable for your company’s projected growth, including your server allowance.
- You’re interested in being proactive with your IT support to keep your team and business secure.
The Computer Magic Approach
At Computer Magic, we make it our mission to always put our clients’ needs first. To us, this means taking the time to truly understand the unique situation of our clients so we can help design a customized solution that supports their goals.
Our team specializes in partnering with small to medium sized businesses (10-100 employees) across a variety of industries including government, manufacturing, engineering, law firms, and distribution.
Through our partnerships we promise to:
- Offer transparent support that is always in service of you and your goals
- Create proactive solutions to protect you, your data, and employees
- Eliminate hidden costs or upcharges by offering a per user flat monthly fee
- Be a partner to educate and empower you every step of the way
Customized Solutions
to Support You
At Computer Magic, our team is dedicated to your success. As part of our simplified IT support, we will proactively manage and optimize every aspect of your business IT around the clock, including cybersecurity, voice over IP systems, data backups and disaster recovery, and remote work support. We aim to provide a personalized and tailored approach to your IT, while empowering you with easy-to-understand information you need.
We know how important it is to keep things simple in business
So we made sure working with us is quick and easy
Discovery
- Learn More About Client
- Learn More About Computer Magic
- Align Business Technology Goals
- Technology Assessment
- Determine Technology Solutions
Proposal
- Technology Assessment Results
- Quote / Proposal
Onboarding
- Dedicated Project Manager / Account Technician
- Services Implementation
- Technical Documentation
- Support Escalation Details
Ongoing Support
- Answer The Phone In 3 Rings Or Less
- Ticketing System
- Managed Services
- Layered Security Approach
- Project Management
- Remote Monitoring And Maintenance
- Line Of Business Integration
Executive IT Management
- VCIO / Research
- Quarterly Business Reviews (QBR)
- Budget Meetings
Continuing Education
- Tech Tips
- Newsletters
- Social Media
- Security Awareness Training
Your Investment
When it comes to the investment, you can relax knowing that all of our services are provided at a flat monthly fee, with no hidden costs or upcharges so you can manage your IT budget wisely.
Invest in proactive IT support and reach your business goals with our team.
Schedule a free consultation to get started today!
Cybersecurity
Services
Despite the constant growth and evolution of cyberthreats and network security threats that small to medium sized businesses face, particularly this year as many people work from home, many business owners still lack sufficient network and cybersecurity to protect their business.
With Computer Magic on your side, you will have a team of experts monitoring, investigating, and eliminating cyberthreats around the clock so you can focus on running your business without the worry of a data breach, costly recovery operations, or weakened customer trust.
Schedule a Free ConsultationCybersecurity Tailored
to Your Needs
Our team of network security specialists conduct an audit of your IT environment to evaluate any potential threats or risks. Then, we provide the most effective solutions tailored to your unique needs. These solutions can include:
Remote management and monitoring to quarantine threats
Email encryption software and filters that protect your outgoing messages and inboxes from spam, phishing, viruses, and ransomware
Up-to-the-minute software updates and upgrades to defend against the latest malware
Managed Wi-Fi configurations with strict user access and inbound traffic controls
Content filtering to block suspicious and undesirable websites
Voice Over Internet Protocol (VoIP) Services
If your company uses landline phones as a major form of communication internally to your team and externally to clients, it may be a good idea to upgrade your phone system to a VoIP (Voice Over Internet Protocol) system. Or, to put it simply, a system that allows you to make a call or video call directly from a computer, VoIP phone, or other device that is connected to the internet.
Upgrading to VoIP not only creates a more efficient and streamlined way to communicate, but also can help save you money by eliminating the need for landline phone equipment and phone services.
Computer Magic’s feature-rich, internet-based VoIP phone system provides crystal clear voice and video conferencing, faxing, and more from any internet-connected device, unified into a single platform. Improve customer experiences and enjoy more efficient operations and communication with features like auto attendant, voicemail transcription, and conference bridge.
Schedule a Free ConsultationOur VoIP Phone System Benefits Your Business With:
Scalability: Software-based phone systems allow you to add users easily
Improved productivity and mobility: Connect to calls, voicemails, and web conferences from any device
Cost Reduction: Eliminate your phone bill and get rid of your fax machine by switching to internet calling
Enhanced Security: Digital encryption keeps your calls private and information protected
Predictability: Your VoIP software will never crash, nor will there be any billing surprises, thanks to our flat monthly rate
Backup and Disaster Recovery Services
We all know life happens. Natural disasters, cyberattacks, equipment failures, and other catastrophes can instantly cause data loss. They can cripple your business by wiping out crucial digital assets like tax records and client information.
Our multi-tiered data backup and disaster data recovery services guarantee real-time, easily restorable backups of your data, servers, operating systems, software, and emails in a secure off-site data center. You’ll never lose data and, with clear-cut data recovery processes, you’ll be back to work within minutes of any downtime event.
Schedule a Free ConsultationOur Backup and Recovery Services Protect You With:
Off-site, real-time backups and 24/7 monitoring for complete security and immediate data corruption repairs
Automatically replicated backups, locally or in the cloud, with built-in archiving for on-demand restoration from any device
Routine updates/upgrades to your backup hardware and software, ensuring your backups are impenetrable and safe
Flexible, cross-platform system migration that supports any operating system on physical or virtual servers
Remote Work Support Services
2020 introduced a host of obstacles for many people, particularly those working from home. The transition to remote work created challenges for both employees and employers alike, as many at-home environments typically lack the technical capabilities a regular work environment provides.
Our Computer Magic team is here to support you through the transition with our Managed IT services, tailoring to your unique company needs. Whether that is ensuring your employees’ devices are secure and protected from cyberattacks, helping your team remain connected internally with virtual private networks connected to your company’s network, maintaining professional and effective communications with your customers using VoIP (Voice Over Internet Protocol) systems, ensuring your team has access to files and applications with cloud support, and 24/7 support to quickly respond to any questions or issues that may arise.
Schedule a Free Consultation
Meet the Experts Behind the Computer
Our team of IT support specialists has been helping Madison-area businesses achieve better growth by turning their technology into a competitive advantage for the past 20 years. We know IT services can be overwhelming, and that’s why our team aims to support you with simplified IT services while making technology accessible, and empowering you with easy-to-understand information.
Our dedication to our clients is what drives us and allows us to continue building long-term relationships based on open communication and trust. We look forward to welcoming you to the Computer Magic family!