We called Computer Magic as our previous IT provider was unresponsive and our company was in an emergency situation with our network completely down. We had no phones, no internet, no operating software for the entire staff. Within 30 minutes Computer Magic was assisting us and got us back up and running quickly. Tom and his team suggested they should come back after hours to make repairs, so that it would not affect the teams production. Tom and team earned my respect and our business in that moment.
But then they took it one step further. They spent time learning about our complaints and shortcomings and then made recommendations to stabilize our network and improve the system with equipment upgrades. They created a phased plan for our immediate needs, our annual needs and our future needs. This really helped our company budget out these expenses and the changes they made brought order to the former chaos in our server room.
They are now our single source to depend on for our IT and network support. The communication from Tom and the team is top shelf and their response time has huge value to me and my team.